Rizzatto Soluçõesproduct & AIFrom idea to product.
All cases
Resolve Saúde
Service and administrative guidance

Finding the right path within the plan.

Re identifies whether an inquiry needs billing support, network guidance or another service. The assistant organizes the need before routing it to the responsible department.

TRY THE CONVERSATIONThe story
  • WhatsApp
  • Browser demonstration
An editorial illustration of the service journey
THE STARTING POINT

Give administrative
questions direction.

A message about a plan may concern purchasing, payment or a service question.

THE PRODUCT RESPONSE

Re organises service by subject so purchasing, payment and support questions find the right follow-up.

THE NEXT STEP

Questions needing a responsible review continue to the team with their context gathered.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO
01 / 03Identify the subject

The next question has a purpose.

WhatsAppA conversation with context.
Explore the service
R
Identify the subject

Re identifies the subject and the stated need.

What guides the conversation
Member supportBilling, network and requestsRouting to the right department
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Resolve SaúdeService and administrative guidance
Choose a situation

Each situation has a separate conversation.

ReRe
Virtual assistantConversation in Brazilian Portuguese
Explore the service
Re

Oi! Eu sou a Re, assistente da Resolve Saúde. Você precisa de ajuda com seu atendimento atual ou quer conhecer as opções de plano?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

EVIDENCE AND CONTEXT

What the operation records.

Explore a conversation based on example situations. Requests, bookings and handoffs are simulated; check current information and terms with the team.

Another story. Another challenge.Explore the collection