Event concierge

From interest to participation.

Íris helps people understand the event, check their registration and find their next step while keeping the conversation in context.

TRY THE CONVERSATION The story

Documented WhatsApp journey
Browser demonstration

ORAYON — An editorial illustration of the service journey

THE STARTING POINT

The event begins
with a conversation.

Between discovering an event and attending it, people have questions about the programme, registration and access. Starting every answer from scratch wastes their time and leaves organisers without context.

THE PRODUCT RESPONSE

Íris starts with what the visitor needs. She checks a sample registration, introduces the programme and distinguishes a matching registration from an unconfirmed one. When the organisers need to help, she prepares a useful summary.

THE NEXT STEP

The conversation leads to a clear next step: explore the event, check participation or ask the organisers for help.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO

01 / 03Understand the interest

The next question has a purpose.

A conversation with context.

Discover the event

Understand the interest

Visitors choose to explore the event, check a registration or contact the organisers.

What guides the conversation

Understand the interestCheck the contextPrepare to participate

Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

ORAYONEvent concierge

Choose a situation

Each situation has a separate conversation.

ÍrisEvent concierge

Virtual assistantConversation in Brazilian Portuguese

Discover the event

Íris

Oi! Eu sou a Íris, assistente virtual da ORAYON. Você quer conhecer a programação do evento ou conferir sua inscrição?

Ready when you are

Demonstration. Requests, documents and handoffs are simulated.

EVIDENCE AND CONTEXT

What the operation records.

1,902

Registrations recorded

Active ORAYON event registrations in the concierge; 1,749 distinct phone numbers, not unique people.

Reporting period
11/27/25–3/6/26 · UTC

1,682

Attendance confirmed in the conversation

Confirmation stated by the person during the conversation; actual attendance is not recorded in the database.

Reporting period
11/27/25–3/6/26 · UTC

8,012

WhatsApp broadcasts recorded

ORAYON’s own campaigns through the official API: 7,758 accepted and 254 with errors. Delivery and reads are not tracked in this database.

Reporting period
4/2/26–8/6/26 · UTC

The conversation flow and confirmation steps are documented. This experience uses a sample event and registrations; it does not confirm attendance at a real event.

Another story. Another challenge.Explore the collection