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Clínica Energia Vital
Welcome and guidance

Welcome before handing over.

Vivi turns a broad question about the clinic into a conversation that helps the team prepare the next step.

TRY THE CONVERSATIONThe story
Chat on WhatsApp+55 (31) 9001-4079

This is the real contact. The demonstration on this page is separate.

  • Documented Instagram channel
  • Documented WhatsApp migration
  • Browser demonstration
Experience preview
V
ViviClinic welcome and support
01Welcome the question
02Offer useful information
An editorial illustration of the service journey
THE STARTING POINT

Every question deserves
a thoughtful conversation.

People approaching a clinic do not always know what to ask first. The team needs to welcome their interest, explain what it can and receive enough context to continue helping.

THE PRODUCT RESPONSE

Vivi introduces information about the clinic and understands what the person is looking for. She helps organise the question and appointment preference, preparing a summary for the consultant when the person wants to continue.

THE NEXT STEP

The conversation brings people closer to the team while preserving why they reached out. Information about the clinic does not become a diagnosis or medical assessment.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO
01 / 03Welcome the question

The next question has a purpose.

WhatsAppA conversation with context.
Explore the clinic
V
Welcome the question

People can start by asking about the clinic, an appointment or talking to the team.

What guides the conversation
Welcome the questionOffer useful informationPrepare the next step
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Clínica Energia VitalWelcome and guidance
Choose a situation

Each situation has a separate conversation.

ViviClinic welcome and support
Virtual assistantConversation in Brazilian Portuguese
Explore the clinic
Vivi

Oi! Eu sou a Vivi, assistente virtual da Clínica Energia Vital. Você quer conhecer a clínica, saber sobre uma consulta ou falar com a equipe?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

EVIDENCE AND CONTEXT

What the operation records.

2,442

Recorded conversations

Channel identified as Instagram in the operation records.

Reporting period
33

Recorded conversations

A separate Instagram inbox; this does not count unique people.

Reporting period
2,429

Leads followed by Vivi

Records from the WhatsApp flow, each linked to a Chatwoot conversation.

Reporting period
203

Journeys completed

Final state of the automated flow; it does not mean a scheduled surgery or a payment.

Reporting period
284

Handed over to the team

Transfer to human service recorded in the flow.

Reporting period

Volume records exist for two inboxes associated with Instagram. Documentation mentions a WhatsApp migration; current availability of the new number has not been verified in this experience.

Clínica Energia Vital

Continue through the company’s channel.

This link opens the real commercial channel. The demo conversation stays separate.

Chat on WhatsApp+55 (31) 9001-4079
Another story. Another challenge.Explore the collection