Rizzatto Soluçõesproduct & AIFrom idea to product.
All cases
Donna Sônia
Conversation and catalogue

Finding a design starts with a story.

The occasion, material and personal preference become a selection of rings and jewellery that makes sense to the person choosing.

TRY THE CONVERSATIONThe story
Chat on WhatsApp+55 (83) 3190-0696

This is the real contact. The demonstration on this page is separate.

  • WhatsApp
  • Catalogue in the conversation
  • Browser demonstration
Experience preview
S
SôniaRings and jewellery
01Understand the occasion
02Explore the designs
An editorial illustration of the service journey
THE STARTING POINT

A meaningful choice.
A conversation with context.

“I want to see rings” can lead to many different choices. Before presenting designs, the assistant needs to understand the occasion, the material and what caught the person’s eye.

THE PRODUCT RESPONSE

Sônia welcomes the enquiry, asks short questions and brings a visual selection into the conversation. People explore designs and choose what they would like to know better. That preference goes into the summary for the sales assistant.

THE NEXT STEP

The catalogue becomes an answer to the person’s intention. The team can continue the conversation with the selected design and its context.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO
01 / 03Understand the occasion

The next question has a purpose.

WhatsAppA conversation with context.
Find my style
S
Understand the occasion

The conversation starts with the reason for choosing and the style the person is looking for.

What guides the conversation
Understand the occasionExplore the designsContinue the choice
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Donna SôniaConversation and catalogue
Choose a situation

Each situation has a separate conversation.

SôniaRings and jewellery
Virtual assistantConversation in Brazilian Portuguese
Find my style
Sônia

Oi! Eu sou a Sônia, assistente virtual da Donna Sônia. Você está procurando alianças para qual ocasião?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

EVIDENCE AND CONTEXT

What the operation records.

7,375

Recorded conversations

The whole account operation, including people and automations.

Reporting period
2,246

Conversations on this WhatsApp

Only the WhatsApp channel for the number shown in this case.

Reporting period
42,852

Messages sent

Only the WhatsApp channel for the number shown in this case.

Reporting period
1,135

Registrations in the earlier flow

The operation’s 2025 database, with 583 records with AI active. The sales table in that database is empty.

Reporting period

The dedicated script identifies Sônia and documents product selection and handoff. Each metric specifies its account or channel scope; these figures do not count purchases or unique customers.

Donna Sônia

Continue through the company’s channel.

This link opens the real commercial channel. The demo conversation stays separate.

Chat on WhatsApp+55 (83) 3190-0696
Another story. Another challenge.Explore the collection