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Barbearia Black House
Black House · Bookings and follow-up

Your appointment starts in chat. And continues with the reminder.

At Black House, Amanda helps choose a service, professional and time with BestBarbers context. New bookings and replies to existing appointment reminders follow their own paths.

TRY THE CONVERSATIONThe story
  • WhatsApp
  • BestBarbers bookings
  • Appointment reminders
  • Reception
An editorial illustration of the service journey
THE STARTING POINT

Your appointment.
Your next visit.

A person may be booking for the first time, using a membership or replying to a reminder for an existing visit. Starting over every time makes customers repeat what the shop already knows.

THE PRODUCT RESPONSE

Amanda recognises existing appointments and memberships, identifies the service and professional, and checks options before confirmation. Reminder replies are separated into attendance confirmation, rescheduling or cancellation; reception handles exceptions.

THE NEXT STEP

Customer choices stay with the conversation through the next visit. The schedule, history and membership provide context, while replies to reminders indicate the next service step.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

The service for your next visit.
ILLUSTRATIVE SCENARIO
01 / 03The service for your next visit.

Published screen from the Black House app, developed by BestBarbers. Choosing a service starts the booking.

WhatsAppA conversation with context.
Choose a service
A
Choose the service

Gather the haircut, beard or combination, preferred professional and membership coverage before proposing a visit.

What guides the conversation
Haircut and beardPreferred professionalMembership or individual visit
BestBarbers
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Barbearia Black HouseBlack House · Bookings and follow-up
Choose a situation

Each situation has a separate conversation.

AmandaAmanda
Virtual assistantConversation in Brazilian Portuguese
Choose a service
Amanda

Oi! Eu sou a Amanda, da Black House. Você quer cuidar do cabelo, da barba ou dos dois?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

CONNECTED CUSTOMER SERVICE

From conversation to the next step.

Each tool has a clear role in the journey: find the information, organise the request and keep things moving.

BestBarbers01

The conversation collects the service, professional and preferred time to continue booking in the barbershop system.

WhatsApp02

Automatic reminders help customers prepare for their appointment and return to the conversation when needed.

EVIDENCE AND CONTEXT

What the operation records.

Images are published screens from the Black House app. The conversation uses sample situations and does not change the live schedule or send external reminders.

Another story. Another challenge.Explore the collection