Rizzatto Soluçõesproduct & AIFrom idea to product.
All cases
Rio Sul Benefícios
Vehicle protection and support

Support starts with the need.

Exploring vehicle protection and asking for help as a member are different conversations. The agent finds the right path for each.

TRY THE CONVERSATIONThe story
Chat on WhatsApp+55 (63) 93618-0368

This is the real contact. The demonstration on this page is separate.

  • WhatsApp
  • Documented Instagram channel
  • Browser demonstration
Experience preview
A
Assistente Rio SulVehicle protection and support
01Choose the path
02Gather context
An editorial illustration of the service journey
THE STARTING POINT

Your vehicle. Your question.
The right next step.

One person wants to learn about vehicle protection; another is already a member and needs a particular team. Asking both the same questions delays the answer and loses useful information.

THE PRODUCT RESPONSE

The assistant first identifies the person’s intention. For a new enquiry, it organises the vehicle and usage context. For a member, it understands the request and prepares the right handoff. The team can continue with the conversation in context.

THE NEXT STEP

People understand where to go next and the team receives a request with context. Vehicle details and handoffs in this experience are demonstrations.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO
01 / 03Choose the path

The next question has a purpose.

WhatsAppA conversation with context.
Explore vehicle protection
A
Choose the path

New enquiry or existing member: the opening avoids treating different needs alike.

What guides the conversation
Choose the pathGather contextContinue with the team
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Rio Sul BenefíciosVehicle protection and support
Choose a situation

Each situation has a separate conversation.

Assistente Rio SulVehicle protection and support
Virtual assistantConversation in Brazilian Portuguese
Explore vehicle protection
Assistente Rio Sul

Olá! Sou a assistente virtual da Rio Sul Benefícios. Você já é associado ou quer conhecer a proteção para o seu veículo?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

EVIDENCE AND CONTEXT

What the operation records.

2,626

Recorded conversations

The whole account operation, including people and automations.

Reporting period
39,663

Messages sent

The whole account operation, including people and automations.

Reporting period
199

Conversations on this WhatsApp

Only the WhatsApp channel for the number shown in this case.

Reporting period
709

Leads recorded by the agent

Records from the service flow; 567 handed over to the human team.

Reporting period
199

Conversations flagged as client

Funnel stage applied by the operation in the CRM; not proof of payment or contract.

Reporting period

Sources document vehicle protection, quotations and routing to departments. Account volumes include multiple channels and do not represent sales or exclusively AI replies.

Rio Sul Benefícios

Continue through the company’s channel.

This link opens the real commercial channel. The demo conversation stays separate.

Chat on WhatsApp+55 (63) 93618-0368
Another story. Another challenge.Explore the collection