Rizzatto Soluçõesproduct & AIFrom idea to product.
All cases
Fort Incorporadora · Atendimento ao cliente
Fort · Financial service for lot owners

Service continues after the lot purchase.

Fort guides existing buyers: payment-slip lookup through Sienge, statements and income reports in the Customer Area, and early-payment or payoff requests with the finance team.

TRY THE CONVERSATIONThe story
  • WhatsApp
  • Fort Customer Area
  • Financial service
An editorial illustration of the service journey
THE STARTING POINT

Your lot.
Care continues.

Someone paying an instalment has a different question from someone settling the balance or transferring a contract. Repeating one link for every request overlooks those differences.

THE PRODUCT RESPONSE

The topic determines the route. Sienge lookup brings together the payment slip, due date and amount; guidance to the CV CRM Customer Area helps locate statements and income reports. Missing slips, payments awaiting review, negotiations and payoff requests require the team’s assessment.

THE NEXT STEP

Owners understand where to find a document and which requests need review. The demo organises the topic and development in a sample summary without accessing an account or contacting the team.

INSIDE THE JOURNEY

Every choice moves the conversation forward.

ILLUSTRATIVE SCENARIO
01 / 03Identify the need

The next question has a purpose.

WhatsAppA conversation with context.
Billing request
A
Identify the need

Distinguish payment slips, statements, early payments, payoff and other matters concerning the purchased lot.

What guides the conversation
Payment slips through SiengeStatements and reports in the Customer AreaRequests for the finance team
Choose the next step

Your selection fills the message field. You choose when to send.

TRY THE CONVERSATION

Step into the story.

Choose a situation and talk to the agent. The experience stays here, without messaging the client’s team.

Fort Incorporadora · Atendimento ao clienteFort · Financial service for lot owners
Choose a situation

Each situation has a separate conversation.

Assistente FortFort assistant
Virtual assistantConversation in Brazilian Portuguese
Billing request
Assistente Fort

Oi! Sou a assistente da Fort. Você precisa de ajuda com um boleto ou com outra dúvida sobre seu atendimento?

Ready when you are

Enter to send · Shift + Enter for a new line

Demonstration. Requests, documents and handoffs are simulated.

CONNECTED CUSTOMER SERVICE

From conversation to the next step.

Each tool has a clear role in the journey: find the information, organise the request and keep things moving.

Sienge01

Retrieves payment slips and organises the due date, amount, payment code and document for the customer.

CV CRM02

Directs customers to their portal for statements, income reports and plot information.

WhatsApp03

Presents the requested document and passes administrative questions to the responsible team.

EVIDENCE AND CONTEXT

What the operation records.

The conversation uses sample situations and does not query Sienge, access accounts or issue real payment slips. Documents and amounts are checked through Fort’s official channels.

Another story. Another challenge.Explore the collection